Outbound Call Center
If you’re looking to expand your business and increase turnover, then an outbound call center is the way forward. Outbound support lets businesses make contact with their customers whilst maintaining costs. The key objective of a call center is to see to the needs of its customers, so it is vital that a business looks at what their goals are prior to seeking out call center services for their outbound activities.
At Ishaan Prem, we provide our clients with top-quality outbound call center services, with a proven track record of getting results at the best value. Our BPO services can serve companies from many sectors and with complete confidence.
What are Outbound Call Center Services for?
Outbound Call Centers for the most part, consist of call specialists making calls to existing customers and potentially new ones. These calls are intended to increase sales, follow-up mailings, test the waters in new markets and grow customer relations, all for the betterment of the business. Numerous companies apply outbound call centers to make aware the products and services to potential and present customers. When these products and services are sold via an outbound call, they’re known as ‘outbound sales’.
Our Outbound Call Center Services:
- Telemarketing services
- Customer Acquisition services
- Appointment setting services
- Direct mail follow-up services
- Database selling services
- Market research services
- Cold Calling Campaigns
- Customer Satisfaction Surveys
- Market Intelligence Services
- Sales Lead Follow-up
- Warm Calling/Existing Clients/Referrals
- Welcome Call
- Direct Sales
- Service Satisfaction Follow-ups
- Customer Loyalty Programs
What are the benefits of Outbound Call Center services?
Cost savings - You can make savings on your costs by outsourcing call center services, this is achieved by way of not having to hire and train internal call center specialists.
Better Profits - The leads that are garnered through the outsourcing outbound call center can help in increasing your revenues.
Resource Savings – In outsourcing, there are savings made on not having to purchase the specific infrastructure, pricey software and hiring of the workforce.
Skilled Manpower at Your Disposal – If you outsource, you will have access to a highly skilled group of resources who have the necessary attributes to communicate with customers on call.
Focus on core business - By outsourcing, you’re able to free up more time to concentrate on core aspects of your business.