Email is today, the principal medium for data transmission communication and managing customer relationships. This has resulted in many organisations, outsourcing non-voice call center requirements, such as email support services. We provide these services for both technical and non-technical services and products.
Our working method?
A model of the most asked questions and answers is formed in association with our clients wishes and requirements. This model is updated on a continual basis with improvements, created by our specialist’s communications with customers. Knowing that there are limited quick fix solutions, our specialists are equipped with the best training and made familiar with the client’s procedures, products and services.
Upon receiving an email, it is scanned and directed to an appropriate specialist. Our highly skilled and efficient specialists provide clear, succinct and comprehensive answers to grow customer satisfaction and minimize follow-ups.
Having a database of typical responses to frequently asked questions ensures that our specialists have fast and topical response at their disposal. The model of knowledge, can also be applied in providing quick, personalized responses to customer questions.
Our business email support services:
- Resolving escalated cases
- Order fulfillment
- E-mail and voice blasting services
- Customer services
- Technical support
- Full query resolution
Benefits of email support with Ishaan Prem:
- First-rate and expert email support services at the best value
- Rigorous quality control procedure to maintain quality at each stage
- Knowledgeable, qualified and trained email support specialists
- Swift turnaround time
- Quick and precise replies to email queries all year round